Wazapi vs Digisac: Which Customer-Service Platform to Choose in 2026?

Platform overview

What is Wazapi?

Wazapi is a Brazilian multichannel customer-service platform built on Meta's official WhatsApp Business API. Aimed at support teams that need to scale without losing context, it offers a shared inbox, a visual chatbot editor (drag-and-drop), built-in CRM, real-time reports and full transparency on Meta conversation costs.

Launched in 2024, Wazapi was designed for growing teams: the Starter plan begins at R$149/mo and scales up to Business (R$699/mo), with multiple workspaces, white-label and unlimited channels.

What is Digisac?

Digisac is one of Brazil's oldest multichannel customer-service platforms, founded in 2013. It mainly serves SMBs and mid-size companies with a WhatsApp focus, integrates other channels and offers a chatbot, basic CRM and reports. Its entry plan starts at R$149/mo.

Feature comparison

Chatbot and automation

This is one of the biggest differentiators between the two platforms.

Wazapi offers a node-based visual flow editor (drag-and-drop), where each block represents an action — send message, await reply, condition, delay, webhook, assign agent. Flows support versioning and can be tested in simulation mode before going live. Ideal for building complex automations without writing code.

Digisac offers a chatbot based on keyword rules and menus. Functional for simple linear flows (main menu → sub-menu → agent), but it doesn't offer the same level of visual customization for complex conditional automations.

Team management

Both platforms offer an agent queue, manual and automatic assignment, and ticket status control. Wazapi adds full action auditing and activity logs, plus priority support and multiple workspaces on the Business plan — useful for agencies managing several operations.

Digisac has a mobile app (iOS and Android), an advantage for teams serving away from the computer. Wazapi is web-first with a responsive interface — it works on mobile via browser but has no native app.

Reports and analytics

Both offer volume, response-time and CSAT reports. Wazapi's edge is Meta conversation-cost transparency: you see exactly how much each conversation category (utility, marketing, service) cost in the period — no mark-up, no invoice surprises.

Digisac doesn't offer this visibility natively; the Meta cost is bundled into the plan or charged separately without a per-category breakdown.

Pricing and plans

Note: Digisac prices estimated from public information available as of May/2026. Check the official website before making a decision.

Support and onboarding

Wazapi offers chat support on every plan and priority support on the Business plan. Documentation in Portuguese and a support channel built into the platform itself.

Digisac has an established support team (10+ years in the market) and an extensive knowledge base. For operations requiring contractual SLA guarantees, check the current terms directly with each vendor.

Who is Wazapi for?

• Startups and SMBs that want to start lean (Starter at R$149/mo) and scale
• Sales teams that need complex visual automation
• Companies concerned about Meta costs — full breakdown transparency
• Agencies and larger operations that need multiple workspaces and white-label (Business plan)
• Devs and technical teams who want integrations via HTTP request and MCP (from Pro)

Who is Digisac for?

• Companies that need a native mobile app for field agents
• Operations that value years in the market and an established knowledge base
• SMBs with simple chatbot flows (linear menus)

Final verdict

If you're starting out or want cost predictability, Wazapi is the smarter choice: visual automation editor, Meta cost transparency and a 14-day trial on the Pro plan to test the official API before paying.

If your team depends on a mobile app or you want a platform with more years in the market before taking a chance, Digisac may make sense — but weigh whether the extra cost is worth it.

For most Brazilian companies growing via WhatsApp in 2026, Wazapi offers better value and a more modern roadmap.