AI that reads the conversation before you reply.
Sentiment, urgency and reply suggestions appear next to every message. The agent decides. AI accelerates.
Fast support tends to be shallow.
Agents read quickly, miss tone, escalate late. Managers only find out what went wrong after the customer churns.
Every message gets real-time context.
Sentiment and urgency per message
The AI classifies tone and flags conversations that need immediate attention. The queue stops being chronological and becomes prioritized.
Response co-pilot
Suggestions based on contact history and conversation tone. The agent edits, approves and sends. Nothing goes out without human consent.
Support quality score
Every interaction is graded on clarity, tone and resolution. You spot patterns by agent, group and period without opening a spreadsheet.
MCP agent for actions
The AI can query external systems, create tasks and update records via the MCP protocol. Integration without custom code for every scenario.
Three layers, one conversation.
Understands intent
The AI processes the message and identifies intent, sentiment and entities relevant to your business.
Suggests and flags
The agent sees urgency badges, history summary and reply suggestions without leaving the inbox.
Learns from feedback
Approved, rejected and edited replies feed model calibration for your tone and workflows.
AI assists. Humans decide.
No response is sent to the customer automatically without explicit configuration. You define which flows run AI-only and which only suggest.
Frequently asked questions about AI
Does the AI reply to customers on its own?
Only if you configure a flow for that. In the inbox, the default is to suggest replies and flag urgency. The agent approves everything.
Which models does Wazapi use?
We use frontier models via API, with a controllable budget per company. We do not host our own model, keeping costs predictable.
Does AI train on my data?
Your history is used only to generate suggestions inside your account. We do not feed public models or share conversations.
How does the MCP agent work?
The MCP agent follows an open protocol to connect to external tools. It can read and write data in authorized systems, always under rules you define.
Does the AI work in Portuguese?
Yes. Sentiment, intent and replies are optimized for Brazilian Portuguese, including slang and regional context common in support.
See AI working on your conversations.
AI features are available on the Business plan with your OpenAI key.