Replying to a customer within 24h stops being free on the official WhatsApp API. Wazapi keeps passing Meta's fee through with no markup.
Improvement
Billing From Oct 1, 2026 Meta charges every service message, meaning replies sent inside the 24h window, which are free today. The rate is equivalent to utility. Wazapi keeps passing the fee through with no markup.
Billing Account owners see a notice at the top of the dashboard until mid-October, with a shortcut to Meta spend by category.
Platform Pricing page, FAQ and blog updated: Meta has billed per delivered message since July 2025, no longer per conversation.
Each team member now has a page with their support performance. In Files, tag your files and see where each one is used.
Feature
Settings A page for each team member with performance over 7, 30 or 90 days: conversations received and closed, first response and resolution time, a daily series, activity and AI-rated quality.
Files Per-file tags, with search and filtering by tag. The details modal was redesigned and shows which flows and canned responses use the file.
Improvement
Settings Metrics follow the assignment history: transferring a conversation no longer erases the work of whoever handled it before.
Security
Settings A deactivated account loses access immediately, on its next click, without waiting for the session to expire.
Platform Login and password recovery attempts are now also rate-limited per e-mail, not only per IP.
In top menu mode, Store and Settings open a Mega Menu with every section. The active company has its own button in the bar, and the inbox got some fixes.
Feature
Platform Mega Menu: in top menu mode, Store and Settings open a panel with every section organized in columns. On mobile, sections appear as collapsible lists.
Platform The active company has its own button in the top bar, with its logo and quick company switching. The account menu shows the connected WhatsApp number.
Settings New "Companies" permission in access profiles, for the companies page in Settings.
Improvement
Settings Redesigned company cards, showing the connected WhatsApp number.
Inbox The inbox views drawer is now the column itself.
Fix
Inbox Fixed the double delivered tick on chat bubbles.
Platform The sign-up Back button is disabled while the form is being submitted.
Record audio straight from the inbox, organize conversations with markers only you see, filter by group and see messages the contact deleted or edited. Also new: audio in flows and canned responses, and redesigned sign-in screens.
Feature
Inbox Record and send voice messages from the inbox. On WhatsApp they arrive as native voice notes.
Flows Audio in flows and canned responses: the media block sends audio, and canned responses can carry an image, file or audio from the Files library.
Inbox Personal markers: tag conversations with reminders like "call back tomorrow". Only you see yours.
Inbox Groups in the views column: see only the conversations assigned to each group you belong to.
Settings New "Bot conversations" permission in access profiles.
Inbox Messages the contact deletes or edits are shown as such in the inbox, on WhatsApp, Instagram and Messenger.
Inbox Internal notes move out of the conversation into their own panel. Being mentioned in a note opens the panel directly.
Flows The flow editor block palette is now a grid, with search and collapsible groups.
API Public API 1.5: message.updated and message.deleted webhooks.
Platform Public changelog: follow what's new at Wazapi on this page.
Improvement
Channels Instagram and Messenger now show message delivery and read status.
Templates Meta's daily per-person marketing limit: the inbox warns you before sending, and the block applies only to that contact instead of pausing the number.
Settings Renaming or deleting a company tag updates the contacts and conversations that use it.
Platform Redesigned sign-in, sign-up, password recovery and invite acceptance screens.
Platform Dark mode with more legible text, a redesigned inbox composer and distinct icons for bots and the AI agent.
Fix
Inbox Closing a conversation also stops the bot. When the contact comes back, the flow no longer repeats the previous question.
MCP assign_conversation now rejects inactive users or groups.
The inbox now tells you when a new message arrives, the app has a new navigation with an optional top menu, and connecting WhatsApp got simpler, including for numbers already used in the WhatsApp Business app.
Feature
Inbox Sound and browser notification for new messages, with a counter in the tab title. Pick the sound, the volume and which conversations should notify you.
Platform New navigation: an icon rail with its own panel for Store and Settings or, if you prefer, a menu across the top. Includes keyboard shortcuts (g + key, ⌘K) and a command palette.
Channels WhatsApp coexistence: connect the number you already use in the WhatsApp Business app on your phone. Its history and the messages sent from the phone show up in the inbox.
Improvement
Channels A single path to connect with Meta: the connection type is decided by the number you enter.
Inbox List tabs and views are now icons with tooltips, and the views column has a new design.
Platform Unconfirmed e-mail notice on the dashboard, with a button to resend the link.
MCP MCP skill installation instructions for each client, a Claude Code plugin, and OAuth permissions grouped on their own consent screen.
Platform On-screen notices are now consistently shown at the top center.
Fix
Inbox Your chosen view no longer carries over between companies. Switching companies no longer empties the conversation list.
CRM The opportunity detail opens normally again when loading the conversation.
Templates Deleting a template frees its name so it can be created again.