Support that sees the customer before you do —no chaos.
Inbox for the whole team, AI that reads sentiment, and flows that actually work — all in one dashboard.
- Public APIDocumented and versioned REST v1 with OpenAPI, idempotency and signed webhooks.
- Open sourceNode.js SDK on GitHub MIT licensed, published on npm as @wazapi/sdk.
- TransparencyPublic changelog Everything that ships, with a date.
- SecurityPublic security policy Technical controls and a responsible disclosure channel.
Three steps to go from "it's in my WhatsApp" to a daily reading plan.
Connect your channels.
WhatsApp Business API, Instagram and Messenger in one inbox. Wazapi imports contacts, recent history and approved templates.
Automate with intelligence.
Visual flows + AI that understands intent and sentiment. Each flow generates report of activations and completion rate.
Operate with clarity.
Queue, assignment, Meta cost and support quality in one reading plan. No Looker Studio tab open, no spreadsheet.
Big inbox, native AI, clear bills.
Omnichannel inbox for the whole team.
WhatsApp, Instagram and Messenger in one conversation. Assignment, internal notes, transfer and group-based visibility.
Real-time AI in support.
Sentiment per message, reply co-pilot and urgency badges in the inbox. Agents see what matters before they answer.
Visual flow editor.
Drag-and-drop on the canvas. Conditions, waits, branches, HTTP integration. Versioning and "draft" mode before publishing.
Voice calls on WhatsApp.
Answer and call straight from the inbox. Automatic transcription with Whisper and call quality analysis.
WhatsApp store.
Catalog, orders and wa.me payment for businesses that sell through support. No e-commerce complexity.
WhatsApp API cost open, in BRL.
Wazapi reads Meta status webhooks and shows, per category, how much you spent this month, which conversation cost most and how much each category added up to — before the invoice arrives.
The whole day in a single reading plan.
Operation organized as a report, not a timeline. Queue, sentiment, Meta cost and quality — everything the team needs to decide before the peak.
Subscription price, Meta cost separate. No surprise.
Meta message fees are passed through, no markup. You see everything in the dashboard — before the bill, by category.
Starter
For teams centralising support and automation in one lean operation.
- 1 WhatsApp number (QR Code)
- 2 operators
- Unlimited flows and sequences
- Unlimited contacts
- Team inbox
- Meta cost in the dashboard
Pro
Scale with the Official Meta API, CRM, WhatsApp store and an agent over MCP.
- Everything in Starter
- Up to 5 operators
- Official Meta API + verified badge
- AI agent via MCP
- HTTP request blocks / integrations
- Operational reports
Business
Native AI, AI Agent, voice calls, multiple workspaces and white-label.
- Everything in Pro
- Multiple numbers and workspaces
- 10+ operators
- White-label
- MCP with multi-client OAuth tokens
- Priority support
* Meta message fees passed through, no markup · Replies inside the 24h window are free until Sep 30, 2026; from Oct 1, 2026 Meta charges them per message
The ones that come up most before signing.
Didn't find your question? Message us on our own WhatsApp — +55 11 9 5418-2300.
Does Wazapi use the official WhatsApp API or Z-API / Baileys?
Official Meta API (WhatsApp Cloud API). Verified Business number, approved templates, no risk of being banned for unofficial use. Onboarding handles registration with Meta.
How does Meta billing work?
Meta charges per delivered message, priced by category (marketing, utility, authentication and service). Replies inside the 24h window are free until Sep 30, 2026; from Oct 1, 2026 Meta charges them per message. Wazapi reads status webhooks, shows spending in real time on the dashboard, and passes it directly to your invoice — no markup from us.
Can I migrate from another tool without losing history?
Yes. CSV import of contacts with custom fields, transfer of approved templates, and from the Pro plan our team helps you connect the number to the official API through Meta's Embedded Signup.
Are you LGPD-compliant?
Yes. Data in South America region (São Paulo), DPA signed by default for Pro and Business clients, contact deletion within 24h via API or dashboard.
Is there a mobile app?
For now it's a responsive web app — works well on mobile. Native iOS/Android app is on the roadmap for Q3.
How do I cancel?
Directly in the dashboard, no phone call, no retention. You export CSV of contacts and history first — no lock-in.
Does Wazapi AI replace the agent?
No. It assists with reply suggestions, sentiment analysis and quality scoring. Conversation control stays human.
Which channels does the inbox unify?
WhatsApp Business API, Instagram, Messenger and WhatsApp voice calls. All in one conversation per contact.
Ready to stop losing conversations on WhatsApp?
14 days free, no card. Connect the number, build the first flow and watch the operation breathe.