12.847 conversations in production right now

WhatsApp support.

Inbox for the whole team, visual flows that actually work, and Meta API cost open in real time — all in one dashboard.

Start free See the product
14 days free No card Official Meta APILGPD-ready
app.wazapi.io / inbox / marina-r
ao vivo · cena 1 de 1
MR
Marina R.
online
#lead-quente
// roteamentoconversa #4827
14:31
Mensagem recebida · marina@…
webhook · meta
14:31
Palavra-chave detectada: "anual"
fluxo · desconto anual
14:31
Atendente atribuído · Laura · 1.2s
humano · time vendas
14:32
Custo Meta · serviço · R$ 0,11
categoria · service
14:32
Conversa encerrada · proposta enviada
resolvida
Official Meta PartnerWhatsApp Business Solution ProviderOfficial API · verified Business number · no ban risk
BSP·IDMETA · 2024
/ How it works

Three steps to go from "it's in my WhatsApp" to a daily reading plan.

001 / setup
≈ 15 min
01

Connect WhatsApp number.

QR code via official Meta API or Business number in 4 clicks. Wazapi imports contacts, recent history and approved templates.

02

Build the flow in visual editor.

Drag triggers by keyword, conditions, messages, waits. Each flow generates report of activations and completion rate.

03

Read daily numbers.

Dashboard shows first response, human queue, automation rate and Meta cost. No Looker Studio tab open, no spreadsheet.

/ What's inside

Big inbox, honest flows, clear bills.

011 / módulos

Unified inbox for the whole team.

Multiple agents on the same WhatsApp Business number. Manual or rule-based assignment, internal notes, transfer without losing context, status (open · team · resolved) with saved filters.

Multi-agentInternal notesTransferSLA

Visual flow editor.

Drag-and-drop on the canvas. Conditions, waits, branches, HTTP integration. Versioning and "draft" mode before publishing.

Vue FlowVersioned

Keyword automation.

Trigger flows by what the customer typed — "quote", "schedule", "payment". Synonyms, strict match, regex if needed.

SynonymsRegex

Contacts with tags, groups and fields.

Simple CRM, without becoming Salesforce. Create custom fields (ID, plan, next visit), segment by tag, export CSV.

Custom fieldsSegmentation

Business hours.

Automatic messages off-hours, holidays, team breaks. Customer doesn't talk to a wall at 11pm thinking it'll get resolved.

Off-hoursHolidays

WhatsApp API cost open, in BRL.

Wazapi reads Meta status webhooks and shows, per category (marketing · service · utility · auth), how much you spent this month, which conversation cost most and how many are still in free tier — before the invoice arrives.

Free tier trackingPer category6m historyTop cost
/ Dashboard

The whole day in a single reading plan.

WhatsApp operation organized as a report, not a timeline. Everything the team needs to decide before lunch, before the peak, before the bill.

live · agora
—
São Paulo
app.wazapi.io
DashboardInboxFlowsContacts
WhatsApp Operation · Today

Atlas Clínica está com 148 conversas hoje.

3 na fila humana, 68% do volume coberto pela automação. Sem falhas de envio.

Connected2 canais
Human queue3▼ 2 vs ontem
Conversations today148▲ 12%
1st response1.4min— estável
Automation68%▲ 6 p.p.
Hourly flow · in vs. out
INOUT
08
09
10
11
12
13
14
15
16
17
18
19
Top flows · todaycompletion
Orçamento clínica61 · 88%
Agendar consulta34 · 72%
Boleto · 2ª via22 · 95%
Pós-venda NPS12 · 41%
/ Pricing

Subscription price, Meta cost separate. No surprise.

Meta conversation cost is passed through, no markup. You see everything in the dashboard — before the bill, by category.

billing · monthly
cancel anytime
Starter

Solo

For solo professionals or businesses with 1 WhatsApp number.

R$59/mês
+1 channel WhatsApp Business
+Inbox 1 agent
+3 flows active
+Unlimited contacts
+Meta cost in dashboard
Start free
Most chosen
Growth

Team

For support teams that need human queue and reports.

R$189/mês
+3 channels WhatsApp
+Up to 8 agents · queue and assignment
+Unlimited flows · versioned
+Business hours, holidays, SLA
+Custom fields + CSV export
+Meta cost by category
+Outbound webhooks
Try 14 days
Scale

Company

For operations with multiple units, SSO and contractual SLA.

R$489/mês
+Unlimited channels
+Unlimited agents
+SSO · SAML · audit
+Public API + sandbox
+Onboarding with our team
+Contractual SLA 99.9%
Talk to sales

* Meta conversation cost passed through, no markup · Free tier of 1,000 service conversations/month included by Meta

/ Questions

The ones that come up most before signing.

faq · 06

Didn't find your question? Message us on our own WhatsApp — +55 11 9 5418-2300.

Official Meta API (WhatsApp Cloud API). Verified Business number, approved templates, no risk of being banned for unofficial use. Onboarding handles registration with Meta.
Meta charges per 24h conversation, separated by category (marketing, service, utility, authentication). Wazapi reads status webhooks, shows spending in real time on the dashboard, and passes it directly to your invoice — no markup from us.
Yes. CSV import of contacts with custom fields, transfer of approved templates, and from the Team plan our team helps with WhatsApp number setup on our BSP.
Yes. Data in South America region (São Paulo), DPA signed by default for Team and Company clients, contact deletion within 24h via API or dashboard.
For now it's a responsive web app — works well on mobile. Native iOS/Android app is on the roadmap for Q3.
Directly in the dashboard, no phone call, no retention. You export CSV of contacts and history first — no lock-in.

Ready to stop losing conversations on WhatsApp?

14 days free, no card. Connect the number, build the first flow and watch the operation breathe.

Start free Schedule demo (20 min)